Sorry, just need someplace to vent.
The rear molding on the drivers side of the back windshield (chrome w/rubber weatherstrip) of my 2012 TL had to be ordered recently, as the rubber weatherstrip had pulled out. This was under warranty.
I went to the dealer this morning to have it installed. When I went out to get in the car and leave after they finished, I found that the chrome trim piece in front of it (runs along the entire roof basically from the A-pillar back to where it meets the piece they replaced) was basically CREASED in two places. It looks like they tried to pry it up and it bent, leaving creases/dents in it. The piece that they replaced wasn't flush like it wasn't even clipped in right.
I took the service advisor back out to look at it and I was basically like - WTF? He called the kid mechanic out that did it and he just shrugged. "I don't know how it got like that" was his explanation.
The advisor told him to go order both a new complete set of trim (both pieces, including the one they just replaced) and said they would replace them at the same time. Of course this is being done at no charge, but still.
I'm thoroughly annoyed with this dealer. We just moved here from St. Louis, where there were two great dealers. There is only one here in Richmond and they are the only game in town. My partner took his 2014 RDX to have the oil changed a few weeks ago and it took them almost two hours! They seem to do things very half-a**ed and their "mechanics" don't even seem very skilled or knowledgeable, let alone professional (I won't even mention the fact that one of them was wearing a dealership T-shirt and jean shorts today).
Can't wait until they call me with my service survey - I'm hoping that Acura corporate calls with a survey as well. When they called about the 2-hour oil change complaint that they got on their survey, their excuse was that they are always short handed on Saturdays. (Gee, then maybe schedule more staff?) And to make up for it they'd like to detail it sometime for free.
If today's stellar service is any indication, there's no way they're touching it to "detail" it!
The rear molding on the drivers side of the back windshield (chrome w/rubber weatherstrip) of my 2012 TL had to be ordered recently, as the rubber weatherstrip had pulled out. This was under warranty.
I went to the dealer this morning to have it installed. When I went out to get in the car and leave after they finished, I found that the chrome trim piece in front of it (runs along the entire roof basically from the A-pillar back to where it meets the piece they replaced) was basically CREASED in two places. It looks like they tried to pry it up and it bent, leaving creases/dents in it. The piece that they replaced wasn't flush like it wasn't even clipped in right.
I took the service advisor back out to look at it and I was basically like - WTF? He called the kid mechanic out that did it and he just shrugged. "I don't know how it got like that" was his explanation.
The advisor told him to go order both a new complete set of trim (both pieces, including the one they just replaced) and said they would replace them at the same time. Of course this is being done at no charge, but still.
I'm thoroughly annoyed with this dealer. We just moved here from St. Louis, where there were two great dealers. There is only one here in Richmond and they are the only game in town. My partner took his 2014 RDX to have the oil changed a few weeks ago and it took them almost two hours! They seem to do things very half-a**ed and their "mechanics" don't even seem very skilled or knowledgeable, let alone professional (I won't even mention the fact that one of them was wearing a dealership T-shirt and jean shorts today).
Can't wait until they call me with my service survey - I'm hoping that Acura corporate calls with a survey as well. When they called about the 2-hour oil change complaint that they got on their survey, their excuse was that they are always short handed on Saturdays. (Gee, then maybe schedule more staff?) And to make up for it they'd like to detail it sometime for free.
If today's stellar service is any indication, there's no way they're touching it to "detail" it!