Trunk won't open

I seem to be locked out of my trunk on my 2016 TlX.
The push button on the driver side is not working.
The glove compartment switch is in the on position.
FOB will send signal and can hear actuator? moving.
I tried using the manual key method, behind the rear of the back row seat and still no go.

I'm out of options at the moment.

Is there an access to the trunk from the back seats? From the rear coffee cup holders ?
Thoughts ?

Thanks in advance.