I have a 2017 TLX tech with a full premium subscription to Acuralink. The Local Search function returns an error message unable to connect to server without even attempting to dial Acuralink. All other functions work including traffic, rerouting, view routes and connecting to acuralink with the overhead button. Traffic rerouting is set to on and server connect is on.
This same problem happened last August. The dealer did a battery disconnect to reset but no joy. The problem fixed itself in Sept. by a system fix at Acuralink. It has now failed again since Feb. 2019. I found a couple of entries in an MDX.ORG forum with the same problem. I have opened a case since Feb. with Acura Canada but they have totally failed to return my call even after checking with call centre every couple of weeks.
It would be helpful to me if somebody could test this function to see if it is only a problem with my car or central to all of Acura.
Thanks
This same problem happened last August. The dealer did a battery disconnect to reset but no joy. The problem fixed itself in Sept. by a system fix at Acuralink. It has now failed again since Feb. 2019. I found a couple of entries in an MDX.ORG forum with the same problem. I have opened a case since Feb. with Acura Canada but they have totally failed to return my call even after checking with call centre every couple of weeks.
It would be helpful to me if somebody could test this function to see if it is only a problem with my car or central to all of Acura.
Thanks