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Acuralink not working/experience

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I signed up for AcuraLink's 90 day trial and it's pretty disappointing so far. Not only does it take forever to connect to the service, it also takes minutes (!) to connect to an agent. I say minutes because I've tried to connect to an agent on numerous occasions and it hasn't once connected me, after 3-4mins of waiting. At that point, what's the use? Lexus has a similar product and it's much better.

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